Simply browse our store, add items to your cart and proceed to checkout. We accept all major payment methods and your order will be confirmed via email instantly.

Orders can be cancelled or modified within 12 hours of placing them. After that, the order enters processing and cannot be changed. Please email us immediately at velorahome001@gmail.com.

Once your order ships, you will receive a tracking link via email with real-time updates. You can also log in to your account dashboard to see order status anytime.

Yes! You will receive an order confirmation email immediately after placing your order, followed by a shipping confirmation with tracking details once your order is dispatched.

We process orders within 1-2 business days. Standard delivery across India takes 5-7 business days. Express shipping (2-3 business days) is available at checkout for faster delivery.

Yes! We offer free shipping on all orders over ₹2,000 within India. Orders below this amount have a flat shipping fee of ₹99 only.

Yes, we ship to all major cities and towns across India. Some remote pin codes may take an additional 2-3 days for delivery. Enter your pin code at checkout to check availability.

We offer a 6-day easy return policy from the date of delivery. Items must be unused, undamaged and in original packaging. Simply email us at velorahome001@gmail.com with your order number and reason for return to initiate the process.

Email us at velorahome001@gmail.com within 6 days of receiving your order. Include your order number, item name and reason. We will arrange a pickup within 24-48 hours.

Once we receive and inspect your returned item, refunds are processed within 3-5 business days. The amount will be credited back to your original payment method.

Yes, exchanges are available within 6 days of delivery. Email us with your order details and the item you would like instead. Subject to availability.

Items that have been used, damaged by the customer, or are missing original packaging cannot be returned. Candles and personal wellness items are also non-returnable once opened for hygiene reasons.

Absolutely. Every VELORA product is hand-selected and quality-checked before listing. We never sell cheap or low-quality items. Your trust means everything to us and we stand behind every single product we sell.

Our curation team personally tests every product for quality, aesthetics and everyday function. We only list items that genuinely elevate a home. No fillers, no cheap items, no compromises.

Email us at velorahome001@gmail.com or DM us on Instagram @velora.home and we will notify you as soon as the product is back in stock. You can also subscribe to our newsletter for restock alerts.

We accept all major payment methods including Visa, Mastercard, UPI, Net Banking, Digital Wallets (Paytm, PhonePe, GPay) and Cash on Delivery for eligible orders across India.

100% safe. Our store uses SSL encryption and all payments are processed through Shopify's secure payment gateway. We never store your card or payment details.

Yes, COD is available on eligible orders and pin codes. This will be shown as an option at checkout based on your delivery address.